I'd like an argument please

Let's just take it as read that I whinged about work after someone who didn't know what they were talking about complained that I didn't know what I was talking about. I'm still not sure of the details, but my best guess is that I inadvertently made someone appear foolish and they lashed out on the defensive.

Several lessons were learned from this experience. The first is that I still don't handle any sort of confrontation well. Despite the fact that I was several degrees removed from the person in question and wasn't dealing with him directly, I still felt myself tense up and my pulse start to race when I discovered what was going on. It's annoying because when it occurs I find myself reacting emotionally rather than logically and it's happened often enough in the past that I'm truly fed up with it.

The second lesson was that I discovered I can control these symptoms somewhat by imagining the argument coming from a teddy bear rather than a person. It sounds odd I know, but I think it allows me to focus more easily on the substance of the argument rather than getting upset with the person espousing it. After all, who can stay upset at a friendly looking teddy bear? It's definitely a technique I'll try again in future, though hopefully the opportunity shan't arise again any time soon...